Refund policy
Commitment to Satisfaction
At ShinnyJennifer, we are dedicated to ensuring a comfortable and calm shopping experience. If you're not satisfied with your purchase, simply contact us within 30 days of receipt for a return or exchange. Please note that requests beyond 30 days will not be honored. For initial contact, email us at support@ShinnyJennifer.com.
EXCHANGE AN ORDER
No support. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
CANCEL AN ORDER
Time frame for order cancellation after placing an order.
RETURN & REFUND POLICY
Time frame can be returned after the order has been delivered.
Returns and refunds are accepted in the cases below.
We will refund the full amount of your initial order if an item arrives in any of the following conditions:
Condition of the product when returned.
Noticeably, returned items must NOT meet the following conditions:
Proof of order to claim a refund.
Steps for requesting a return and refund.
If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.
Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the items to support@ShinnyJennifer.com in a separate email.
Cost of return shipping.
Time for the refund request to be processed.
Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.
If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at support@ShinnyJennifer.com. Please be patient and respond within 2~3 business days.
Thank you,
Customer Service Department
(*) IMPORTANT NOTES:
If you have any questions or concerns, please contact us for help!
Email: support@ShinnyJennifer.com