How do I redeem a code in the online shop?

After selecting the desired items on our online shop, add them to your shopping cart. In the "shopping cart" or during checkout, you can enter your coupon code in the designated field located on the right side of the listed products and click the button next to the field. You will then see the discount applied in real-time.

What happens when goods paid for with a coupon code are returned/canceled?

For orders using coupons, the system distributes the coupon amount evenly among all items. If any item is canceled or returned later, we will refund the discounted price of that item. Used coupons cannot be applied again.

Where can I get a return address?

After receiving the item, please contact our customer service email to submit a return request.

Are returns free?

Customers must pay the cost of return shipping.

Can I cancel my order after the order process is over?

You can only cancel your order within 6 hours of placing it.
If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
The cancellation fee is 10% of your total order value and will be applied to the cancellation process. To cancel your order, please contact us at support@ShinnyJennifer.com.

What should I do if I can't cancel?

If your package has already been shipped, we recommend that you receive the package first and then contact us to return it. We do not recommend customers to refuse the package directly to avoid further losses caused by being unable to return the package.

How do I track my order?

Rest assured, we will send you email updates once your order is confirmed and once your package has shipped to provide you with the latest information on your order. You can easily track the status of your package by checking your email. In addition, you can check the order status by visiting the page https://www.17track.net and entering your tracking number.

What should I do if I receive a damaged package?

We are deeply sorry that your shipment was damaged in transit. Please check that your shipment is complete upon delivery and that nothing is missing or damaged. If so, please contact us by submitting a damage report to the nearest post office and attaching photos of the damaged package. We will promptly process your request and assist you in resolving this issue.

If you have any questions or concerns, please contact us for help!

Email: support@ShinnyJennifer.com