Details
- No sales tax or duties charged
- True to size
- Cotton Blend
- Machine wash
- Package: 1 x Tee
SHIPPING COST
|
Country |
Shipping Cost |
Shipping Method |
Order Amount |
Courier |
|
United States, Canada, United Kingdom, Australia, Ireland, Others |
$7.99 |
Standard Shipping |
$0-$88.99 |
FedEx/UPS/DHL |
|
United States, Canada, United Kingdom, Australia, Ireland, Others |
$0 |
Free Shipping |
$89+ |
FedEx/UPS/DHL |
Estimated Delivery Time
Order cut-off time will be 04:00 PM Eastern Standard Time (NewYork).
|
Country |
Handling time (Mon-Fri) |
Shipping time ( Mon-Fri ) |
Estimated delivery time ( Mon-Fri ) |
|
United States, Canada |
1-7 business days |
8-14 business days |
9-21 business days |
|
United Kingdom, Australia, Ireland, Others |
1-7 business days |
7-12 business days |
8-19 business days |
DELIVERY
Total Delivery Time = Handling Time + Shipping Time Please keep in mind that the shipping times provided on our website or by our customer service representatives are estimates only. We advise against cutting it too close as postal services may experience unexpected delays. Allow extra time for unforeseen circumstances. While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by the shipping carrier, delivery destination, customs clearance, weather conditions, holidays, or incorrect/insufficient delivery information. If you are unsatisfied with your purchase or need to modify your order, please contact support@ShinnyJennifer.com. We are dedicated to assisting you and finding the best solution.
Tax
Include tax in prices
CHECKLIST
All packaging for damage
- According to the delivery note, please make sure you receive the correct item
- If there is any breakage or damage, please contact us promptly
- Please do not discard the package until you are sure it is free of any problems.
DELIVERY AND TRACKING OF GOODS
- You will receive an email notification when your order leaves our local warehouse.
- For FedEx/UPS/DHL deliveries, you will receive tracking information in an email.
OUT-OF-DELIVERY TIME
If your order is delayed, please contact us via email at support@ShinnyJennifer.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
INCORRECT SHIPPING ADDRESS
- Please make sure your shipping address is accurate. If a shipment is returned due to an incorrect shipping address, a $7.99 re-delivery fee will be charged.
- If you have any questions, please contact us directly at support@ShinnyJennifer.com
Email: support@ShinnyJennifer.com
We appreciate your support!
Commitment to Satisfaction
At ShinnyJennifer, we are dedicated to ensuring a comfortable and calm shopping experience. If you're not satisfied with your purchase, simply contact us within 30 days of receipt for a return or exchange. Please note that requests beyond 30 days will not be honored. For initial contact, email us at support@ShinnyJennifer.com.
EXCHANGE AN ORDER
No support. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
CANCEL AN ORDER
Time frame for order cancellation after placing an order.
- You can only cancel your order within 6 hours of placing it.
- If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
- The cancellation fee is 10% of your total order value and will be applied to the cancellation process. To cancel your order, please contact us at support@ShinnyJennifer.com.
RETURN & REFUND POLICY
Time frame can be returned after the order has been delivered.
- Our policy was in effect for 30 days after the delivery process was completed.
- After 30 days, the order will be considered accepted by the customer, and no reimbursement will be made.
Returns and refunds are accepted in the cases below.
We will refund the full amount of your initial order if an item arrives in any of the following conditions:
- The product arrives damaged.
- The product arrives shattered.
- The product size differs from what you ordered.
Condition of the product when returned.
Noticeably, returned items must NOT meet the following conditions:
- The items have been worn or washed
- The items have been modified in any way,
- The items are in any way defective from the original, unless the condition is our fault
- The items do not have their original tags.
- The items have some redundant thread that can be easily cut/repaired.
- The items must be returned in their original condition and in their original packaging.
Proof of order to claim a refund.
- The shipping label/receipt
- Proof of purchase
- Evidence of defective items
- Email screenshots that we previously sent to you
Steps for requesting a return and refund.
- Customers send the refund inquiry to email support@ShinnyJennifer.com together with the required documentation.
- Our customer support team will respond within 2–3 business days. Once you get the return address and instructions from us, please pack your items carefully and send your return package using a traceable carrier.
- Send your return tracking number or a picture of the return receipt to our customer support email.
Depending on the circumstances, additional instructions will be provided.
If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.
Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the items to support@ShinnyJennifer.com in a separate email.
Cost of return shipping.
- Customers must pay the cost of return shipping, which is not included in the amount to be reimbursed.
- No restocking fee will be charged.
Time for the refund request to be processed.
Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.
If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at support@ShinnyJennifer.com. Please be patient and respond within 2~3 business days.
Thank you,
Customer Service Department
(*) IMPORTANT NOTES:
- Our policy lasts for 30 days since the delivery process is completed. Beyond those 30 days, the order will be considered as being accepted by the customer and no reimbursement may take place.
- Items can be returned within 30 days of delivery and don’t have any sub-fees, except shipping cost when you send the return package.
- If the returned package is damaged or lost during return shipping, we will not be responsible and no refunds will be issued.
- Customers must contact the Support Team ahead of time because we cannot be held liable for any unqualified Refund & Return Requests or lost items during the return process.
If you have any questions or concerns, please contact us for help!
Email: support@ShinnyJennifer.com
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